Looking for Internet service? Please visit MEI.net , call (269)623-9005, or email us at sales@mei.net


Customer Expectations:
We offer a number of convenient ways to pay your bill that do not require face-to-face contact.

1.The Drop box is located on the back of our office building located at 107 N. Grove Street, use the lane closest to the building of the drive through lane options.

2.Online payments can be made. You do not need to sign up for anything, visit us at www.mei.net click on the Current Customers drop down arrow and select Online Billing.  In the bottom right hand corner click on Quick Pay. Follow the instructions on the screen.

3.Call our customer service team @ (269) 623-2311

You can also contact us via our Facebook page https://www.facebook.com/MEI.net/   and via email at:  support@mei.net

Having trouble paying your bill? We are here to help. Please call us at (269)623-2311, or email us at sales@mei.net for assistance.

We are excited to announce we have a new automated phone payment option available anytime of day or night for your convenience. We accept credit card and check by phone.

Please make sure you have your account number and payment method available. The company you have services with is identified by the logo on your bill. The account number is located at the top right of your invoice next to the logo.

Barry County Telephone Company customers call 269-623-2311, select option 1, and then option 1 again. MEI Telecom customers call 269-623-9005 and select option 1, and then Option 2. Follow the prompts as instructed, you will receive a confirmation number for your records.

It may take up to 2 business days for the payment to be deducted from your account and applied to your balance due."

For information regarding our USDA ReConnect award (announced 5/13/2020), please visit our MEI site by clicking here: https://mei.net/#Reconnect

Find out "What You Can Do About Unsolicited Telephone Marketing Calls and Faxes."

Office Hours: Monday through Friday, 8:00 AM to 4:30 PM
 
For Business Office or Repair (Area Code 269):
From Delton & Kalamazoo 623-2311
From Battle Creek & Banfield 721-9005
From Plainwell & Pine Lake 664-9900
From Lacey & Bellevue 758-9005
By Fax 623-8033
By Email bctoffice@barryarea.com
 
Tariffs on file with the MPSC can viewed here: Broadband Association of Michigan
Current Tariffs Descriptive Title
1R Local Telephone Exchange Service
6R Directory Assistance Service
7R General Rules and Regulations
10R Terminating Extended Area Service (EAS)
23R Local Transport and Termination Services
31R Primary Basic Local Exchange Service
25U Access Service
obsolete tariffs: (older tariffs)
 
NECA Tariff 5, 4, 3 information

Low income customers can save with: Lifeline Application Universal Form
Click here to learn more about lifeline.
Barry County Telephone Company's Customer Records Policy: CPNI Compliance Manual
Barry County Telephone Company's Residential Customer: Rights and Responsibilities
Notice regarding Calling Name and Calling Number: *67 Notice
Barry County Telephone Company's Tariff for: Resale of DSL services
Wireline Maintenance Information: wire-maintenance.pdf
Equipment Service Plan Information: equipment-service-plan.pdf
Terms and Conditions can be found here: Terms & Conditions
BCTC Refund Policy can be found here BCTC Refund Policy

Email your questions or comments to webmaster@mei.net.